Where your expertise is needed

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

What we’re looking for

Responsibilities

• Registration, processing and investigation of incoming complaints

• Communication with the courier services (oral and written)

• Independent decision on financial issues (taking into account customer orientation and profitability)

• File management for the entire complaints process

Requirements

• Lateral entrants, job starters or with professional experience

• Very good knowledge of German and Russian

• Goal-oriented work with regard to deadlines

• Attention to detail and strong communication skills

• Confident use of MS Excel, MS Word, Google Sheet and email

Perks at work

• Stable employment in the fast-growing international company
• International career in a multicultural environment with lots of opportunities to grow
• Annual vacation of 28 calendar days and 1 additional day off on your birthday
• Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Free English and German language classes
• Flexible working hours and hybrid work
• Referral Program with attractive incentives
• Gym in the office and recreation room with games.